PekoPets™ Pet Grooming Glove (Full Set – Left & Right)
PekoPets™ Pet Grooming Glove (Full Set – Left & Right)
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Shipping & returns
The PekoPets Promise
payments
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Guarantee
Support
Privacy
Shipping Info By Country
×Once shipped, we will provide tracking updates for the package through email and SMS.
| By Country | Business Days |
|---|---|
| United States* | 6 to 12 (2 to 5 business days if shipping from the US) |
| Canada | 7 to 12 |
| Australia & New Zealand | 6 to 12 |
| United Kingdom | 5 to 10 |
| France, Germany, Italy, Spain | 5 to 10 |
| Rest of Europe | 5 to 10 |
Estimated shipping times, subject to possible customs delays
Tracking
- Tracking numbers are updated within 1-3 business days. You will receive an email confirmation once your package has been shipped.
- You can also track your package on our Track Order Status page.
- Shipping time may vary due to product availability. PekoPets reserves the right to cancel any orders due to stock issues, in which case customers will be contacted.
- Please note that any taxes and customs fees in regard to your purchase are the responsibility of the customer.
- Please note that these are estimated delivery times. Weekends and public holidays are not included.
- If you have any questions related to your delivery, please contact our Customer Care team at support@pekopets.com.
Shipping Details
Please ensure all of your shipping details are 100% correct before placing the order.
PekoPets is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.
PekoPets is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.
If you've made a mistake with the shipping address or want to change/cancel an order, please email support@pekopets.com within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept changes or cancellations.
Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.
Taxes & Duties
All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse.
Return & Exchange
×Exchanges
- Email support@pekopets.com within 30 days of the date of initial delivery.
- All return items must be in new condition and are subject to inspection.
- Exchange is free on your 1st order*! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.
- For additional exchanges you will need to return your item(s) at your own cost
- Once we receive your return items, we will send your exchange item
*free exchnage only applies to apparel and walk items (same style different size). Excludes jewelry and cuban link products.
Returns
- Email support@pekopets.com within 30 days of the date of initial delivery.
- You will need to return your item(s) at your own cost.
- All return items must be in new condition otherwise a $7 restocking fee will be deducted from the refund. All items are subject to inspection.
- Once we receive your item(s), we will issue your refund or store credit
Seasonal Return Policy: Refund Deadlines
Halloween hoodies can be returned for a refund up until October 28th. Christmas pajamas are refundable until December 20th. After these dates, we only accept size exchanges.
Final Sale items
Items on "Final Sale" are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable, non-exchangeable, and non-refundable. Before buying a "Final Sale" item, please double-check sizing.
Defective or Wrong Product
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@pekopets.com within 3 business days of receipt of your order and we will resolve the issue for you.
If you were sent incorrect items or are missing items from your order, please contact our customer service team support@pekopets.com as soon as possible so we can get that mishap sorted out for you!
The PekoPets Promise
×We're committed to giving you a great shopping experience with The PekoPets Promise.
PekoPets uses highly secure payment methods. Transactions are fully encrypted and regulated by the Payment Card Industry Data Security Standard (PCI DSS).
We never share payment information with sellers.
- 30-Day Returns: Free returns on most items within 30 days.
- Easy drop-offs at UPS, USPS, FedEx.
- No box/label required at UPS, simply scan the QR code.
Our coverage is completely free and automatic on eligible orders. If your item arrives damaged, defective, or not as described, we've got you covered with a full refund.
24/7 Support: Our team of dog lovers is ready to assist you anytime.
Privacy: Multiple safeguards secure your data. We never share or sell your information without your consent.
