Happy Trails Nylon Leash (5ft/1.5m)

Tracking

• Tracking numbers are updated within 1-3 business days. You will receive an email confirmation once your package has been shipped.
• You can also track your package on our Track Order Status page.
• Shipping time may vary due to product availability. PekoPets reserves the right to cancel any orders due to stock issues, in which case customers will be contacted.
• Please note that any taxes and customs fees in regard to your purchase are the responsibility of the customer.
• Please note that these are estimated delivery times. Weekends and public holidays are not included.
• If you have any questions related to your delivery, please contact our Customer Care team at support@pekopets.com.

Shipping Details

Please ensure all of your shipping details are 100% correct before placing the order.

PekoPets is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.

PekoPets is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change/cancel an order, please email support@pekopets.com within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.

Taxes & Duties

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse.

Seasonal Return Policy: Refund Deadlines

Halloween hoodies can be returned for a refund up until October 28th. Christmas pajamas are refundable until December 20th. After these dates, we only accept size exchanges.

Final Sale items

Items on "Final Sale" are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable, non-exchangeable, and non-refundable. Before buying a "Final Sale" item, please double-check sizing.

Defective or Wrong Product

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@pekopets.com within 3 business days of receipt of your order and we will resolve the issue for you.

If you were sent incorrect items or are missing items from your order, please contact our customer service team support@pekopets.com as soon as possible so we can get that mishap sorted out for you!