We hope you and your pup love what you've ordered! If they don’t fit perfectly, don’t worry - we've made the return process super easy!
First, please make sure your return items meet the following conditions to be eligible for a refund or exchange:
Apparel: New condition with tags intact and returned with original packaging. Must be free of odor and dog hair
Chains and Cuban Link Leash: All of our chains are wrapped in a protective layer to prevent scratches. Once the protective packaging is removed, we can no longer accept any returns
Walk: New condition and returned with original packaging. Must be free of odor dog hair
Beds: All of our memory foam beds are compressed and wrapped in a sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns
Then follow the information below to exchange or return your item(s).
Exchanges
- Email support@pekopets.com within 30 days of the date of initial delivery.
- All return items must be in new condition and are subject to inspection.
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Exchange is free on your 1st order*! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.
- For additional exchanges you will need to return your item(s) at your own cost
- Once we receive your return items, we will send your exchange item
*free exchnage only applies to apparel and walk items (same style different size). Excludes jewelry and cuban link products.
Returns
- Email support@pekopets.com within 30 days of the date of initial delivery.
- You will need to return your item(s) at your own cost.
- All return items must be in new condition otherwise a $7 restocking fee will be deducted from the refund. All items are subject to inspection.
- Once we receive your item(s), we will issue your refund or store credit
Seasonal Return Policy: Refund Deadlines
Halloween hoodies can be returned for a refund up until October 28th. Christmas pajamas are refundable until December 20th. After these dates, we only accept size exchanges.
Final Sale items
Items on "Final Sale" are offered at greatly reduced prices so you can enjoy substantial savings. These items are in turn non-returnable, non-exchangeable, and non-refundable. Before buying a "Final Sale" item, please double-check sizing.
Defective or Wrong Product
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team support@pekopets.com within 3 business days of receipt of your order and we will resolve the issue for you.
If you were sent incorrect items or are missing items from your order, please contact our customer service team support@pekopets.com as soon as possible so we can get that mishap sorted out for you!
